Security & Privacy
GeneTree respects your privacy. We will use your e-mail, mail address and phone numbers only when we are confirming your Internet order or communicating with you regarding your account and or questions. We assure you, we do not make our email list, mailing list, or phone numbers available to other companies.
DNA Specimens and Data
Unless a specific arrangement is agreed on in writing, the DNA specimens and/or the DNA profile data obtained from the DNA specimens are accessible by you, the customer, who had ordered the service through the GeneTree web site.
Online Ordering
Online transactions are handled through scripting designed to submit orders with Secure Sockets Layer (SSL) encryption. When you enter your credit card number and personal information into the GeneTree Secure Order Form, it is transmitted across the Internet in an encrypted (scrambled) format, and decoded once it gets to us. This process provides a reliable and confidential ordering environment for your security. Since some browsers do not allow for SSL encryption, we also provide an ordering via telephone with our Customer Service agents.
Communication
GeneTree, by default, is an opt-out site. You will receive communications from us unless you opt-out of these messages.
By providing GeneTree your contact information, including your email address, you consent to GeneTree using the email address to send you Service-related notices, including among other things notices required by law, in lieu of postal mail. You may not opt out of Service-related e-mails. GeneTree may also use your email address to send you other messages, including messages from other GeneTree members, changes to GeneTree site features and special offers. If you do not want to receive such email messages, you may opt out by changing your account preferences.
Opting out may prevent you from receiving email messages regarding updates, improvements, or special offers.
Terms and Conditions for Services Offered
1. Interpretation
In these conditions, the following words have the following meanings:
"GeneTree" means GeneTree, Inc.
"Contract" means any contract between GeneTree and the Customer for the supply of the Services incorporating these conditions.
"Services" means the provision of a DNA analysis from biological samples the Customer provides to GeneTree.
"Customer" means the person who requests Services from GeneTree.
2. Provision of Services
2.1 The DNA analysis provided by GeneTree is prepared solely for the use of the Customer who placed the order in the GeneTree system. GeneTree makes no representation, express or implied, that the result of the DNA analysis is fit for any purpose other than providing a genetic comparison between biological samples supplied to GeneTree by the Customer.
2.2 The biological samples supplied to GeneTree by the Customer are unrecoverable due to the laboratory procedures required to extract DNA.
2.3 GeneTree reserves the right to use any third party of its choice to undertake the laboratory services for the DNA analysis.
3. The Customer's Warranties and Indemnity
3.1 The Customer warrants that he/she is legally entitled to perform any particular act either directly or indirectly in order to obtain the biological samples and supply them to GeneTree for analysis.
3.2 The Customer warrants that he/she is legally entitled to possession of the biological samples provided to GeneTree.
3.3 The Customer will indemnify GeneTree and keep GeneTree fully indemnified against all costs, claims, demands, expenses and liabilities of whatsoever nature arising from a breach of the warranties in 3.1 or 3.2.
4. GeneTree's Disclaimers and Liabilities.
4.1 GENETREE DOES NOT WARRANT TO CUSTOMER: (A) THAT THE SERVICES PROVIDED BY GENETREE WILL MEET THE EXPECTATIONS OF THE CUSTOMER; OR (B) THAT GENETREE'S SERVICES WILL BE FREE FROM DEFECTS OR FREE FROM ERRORS.
4.2 FURTHER, IN NO EVENT SHALL EITHER GENETREE OR THE CUSTOMER BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER.
5. Third Parties
A person who is not the Customer or GeneTree has no right under the Contracts (Rights of Third Parties Act 1999) to enforce any term of these Terms and Conditions but this does not affect any right or remedy for a third party which exists or is available apart from that Act.
6. Governing Law
The construction, validity and performance of these Terms and Condition shall be governed in all respects by Utah, USA Law and be subject to the exclusive jurisdiction of the Utah, USA Courts.
7. Refund Policy
We will refund 100% of the DNA Sample Kit price paid, minus a $30 USD kit handling fee if canceled within 30 days of the initial order, unless the kit has been returned and the processing lab has received your kit. Once you have returned your DNA sample kit to the processing lab, we will no longer refund any portion of the purchase price.
Consultation purchases can be canceled within one business day from the time of purchase and the purchase price refunded, minus a 20% processing fee, unless the consultation has already commenced in which case no refund will be available. SMGF unlock refunds will not be allowed: (a) if the participation has been verified and the sample has already been sent to the lab or (b) the sample has been processed in the SMGF lab with results posted on Genetree. Otherwise, unlocks can be canceled and refunded, minus a $10 processing fee.
